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Determined
the capabilities and needs of the organization
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Assessed if it was possible & how long it would take to
acquire capabilities that the organization does not currently
possess
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Interviewed
experts at industry associations to determine best in class
companies
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Performed a literature search on industry and players in it
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Interviewed
company executives to determine their capabilities and future
plans
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Interviewed past customers to determine quality of service
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Benchmarked
similar organizations to see how their deal is structured
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Agreed on a deal which provided incentives for each entity
to add value to the other
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