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Sales Strategy Development Case Study

Situation

A group of telecom and media companies wanted to increase their sales performance by adopting best in practice strategies followed by their peers and suggestions from their customers.

Methodology


Determined metrics to measure sales performance in each stage of the sales process



Measured metrics from all peer companies and identified best in practice companies



Identified best in practice companies for each stage in the sales process


Interviewed peer group in order to map both best practice and other processes and strategies at each stage of the sales process



Interviewed customers in order to uncover potential improvements in each stage of the sales process


Determined key differences in process and strategy between the best practice company and the rest of the peer group



Identified specific improvements for weaker companies in each stage of the sales process

Implemented key process and strategy changes

Results

Sales managers were given specific instructions on how to improve sales processes and strategies
Each salesperson from the companies was given a targeted manual of hands-on tips for each stage of the sales process
Each participating company experienced a significant increase in revenues



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